Delivery and Returns

Delivery & Returns

We personalize and ship most items to arrive in 3-10 business days, though some items may take a little longer – depending on the personalization and product. Estimated delivery date(s) will appear in the checkout when ordering. We ship via major carriers throughout the United States and select international destinations. We are unable to ship to APO/FPO addresses or U.S. territories.


When shipping items on the same order to multiple addresses, you will be charged shipping for each additional delivery address.


Some oversized items may incur a charge of up to $9.99 per delivery address. Oversized Items will be marked on the product detail page.


Deliveries to Hawaii, Alaska and Canada are subject to an additional fee per delivery address. Canada deliveries will have an additional fee of $7.99 and Hawaii/Alaska will have an additional fee of $14.99.


Deliveries to international destinations outside the US and Canada are subject to an additional $19.99 fee per delivery address.


Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each product we select must meet our strict standards of workmanship and design. Our highly trained production staff then artfully customizes each order to your specifications. Before any item ships from our facility, it must pass a final inspection for quality and accuracy. Personal Creations stands behind the quality of every product we sell.
If your order is not 100% free from defects in materials and workmanship, please contact our customer service team via chat, email or toll free via phone at 1-888-741-0508 to arrange a replacement or refund.


We calculate the appropriate shipping charges based on a number of factors, including time of year and delivery location. The amounts below can be used as a general guide for delivery charges. Charges are based on the number of addresses items are being sent to. Once we have all of the delivery information, we'll calculate the actual charges and display them on the final page of the checkout process, so you can fully review them before submitting your order.

Standard Delivery:
$2.99 - $24.99
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Certain products not eligible for offers or discounts (including clearance items), and such designation will appear on the product detail page. Limit one offer or discount per order. Offers and discounts will appear at last checkout screen and cannot be combined with other offers or discounts. Offers and discounts do not apply to gift cards or certificates, international or same-day delivery, shipping, care and handling, personalization fees, taxes, third-party hosted products (e.g. wine). Free Shipping offers, if any, are valid for standard delivery. is committed to creating an inclusive experience for people with disabilities. If you need assistance, please call 1-888-238-9248.
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