Frequently Asked Questions

Frequently Asked Questions
How is my personalization going to appear?
Where can I find Image Requirements for Photo Upload Products?
What is the earliest delivery date for your products?
The address I typed in is correct, but the website is not accepting it. (on the Billing and Shipping pages of the checkout process, or on the Catalog Request page)
Can I ship to Canada/International/PO Box, APO/FPO addresses? Do you accept foreign credit cards?
My promotion/discount code or gift card doesn't work/I'm not getting my discount.
Can I use a debit card?
Can I have more than one gift message sent per address?
Can I put more than one product into one gift box?
My password doesn't work.
Can I backorder items that are not available at this time?
Does the packing slip include pricing information?


How is my personalization going to appear?
Our product photos should give you a good idea of the personalization style and placement. But If you have additional questions or concerns, please contact via web chat or call us at 1-888-238-9248 and one of our friendly customer service people will be happy to help you.

Where can I find Image Requirements for Photo Upload Products?
Each and every one of our photo personalized products has a handy, always up-to-date popup available below the photo upload link.

What is the earliest delivery date for your products?
We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and way the product itself is personalized. You will be able to review an estimated delivery date during our checkout process.

The address I typed in is correct, but the website is not accepting it. (on the Billing and Shipping pages of the checkout process, or on the Catalog Request page)
To make sure that your gift(s) are delivered on time and to the right address, we verify both billing and shipping addresses with the US Postal Service entered during the order process. Our site is designed to provide options for a corrected address when necessary (such as changing Avenue to AVE to match what is in the postal database). If you have problems entering your address, or if the suggestions are not matching the address you're trying to deliver to, feel free to start a chat with one of our agents, or contact us toll free at 1-888-741-0508, one of our representatives will be happy to help.

Can I ship to Canada/International/PO Box, APO/FPO addresses? Do you accept foreign credit cards?
At this time, we are able to ship to non-PO Box United States or Canadian delivery addresses. We are unable to ship to other international destinations, PO Boxes, US Territory addresses or APO & FPO addresses. We accept all major credit cards and methods of payment; however, authorization is based on the individual financial institution or bank. Our billing information page is set up to reflect address formats for United States or Canadian addresses. PO Boxes are accepted as billing addresses.

My promotion/discount code or gift card doesn't work/I'm not getting my discount.
Only one discount or promotion code can be used per order. To use a discount code, please enter it in the ‘Special Codes' field found on either the Shopping Cart page or the Billing page of the checkout. To use a Personal Creations gift card or code on an order, please enter the gift code number on the Billing page of the checkout process. Only one code may be used at a time. If you need any help, please contact our customer service department via web chat or call us at 1-888-238-9248.

Can I use a debit card?
Yes, we accept debit cards as form of payment. However, please note that we authorize credit cards and debit cards when you place your order, but we do not charge your card for an order until the order has left our warehouse and is on its way to you. This can sometimes be mistaken for a double billing. Each card provider is different; therefore, please refer to the issuing bank of your debit card for their specific authorization processes.

Can I have more than one gift message sent per address?
Unfortunately, we are not able to send multiple gift messages to one delivery address.

Can I put more than one product into one gift box?
Our gift boxes have been measured to fit each individual product, so we can only offer individual product gift boxes at this time.

My password doesn't work.
If you’re not able to log into your Personal Creations account, please check the following:
  1. 1. Double check that you are entering your email address and password under the 'Returning Customer' section of the log in screen.
  2. 2. The password field is case sensitive, so please check that your Caps Lock key is off.
  3. 3. If you can’t remember your password – don’t worry, it happens! Just enter your email address, click on the 'Forgot Password' link and your password will be sent to you. If you are still having trouble logging in after trying the above steps, please send us a web chat or contact us toll free at 1-888-238-9248 and any of our customer service representatives will be happy to help you.


Can I backorder items that are not available at this time?
To save disappointment, we are unable to take orders for items that are unavailable. If the item comes back in stock, it will be put back on the site and will be available to order again.

Does the packing slip include pricing information?
We do not include pricing information on our packing slip (which is great if you are sending a gift straight to the recipient).
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Certain products not eligible for offers or discounts (including clearance items), and such designation will appear on the product detail page. Limit one offer or discount per order. Offers and discounts will appear at last checkout screen and cannot be combined with other offers or discounts. Offers and discounts do not apply to gift cards or certificates, international or same-day delivery, shipping, care and handling, personalization fees, taxes, third-party hosted products (e.g. wine). Free Shipping offers, if any, are valid for standard delivery.
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